ISO is the International Organization for Standardization (ISO) for quality management system that is well recognized and used worldwide. In simple word we can say ISO 9001 help organizations to adjust with the changing world. It enhances the ability of the organization to satisfy its customers and provides a consistently good quality product.
The Previous versions of ISO 9001 were authoritarian with requirement for documented procedures and records. In the 2000 and 2008 versions, we focused more on managing procedures, and less on documentation. But ISO 9001:2015 is even less prescriptive than its earlier versions, its focusing in its place on performance. ISO 9001:2015 helps the organization and businesses to be more efficient and improve customer’s satisfaction. It is designed to be applied for the various sector of the business world. It’s also helps the organization to showing the customers that they can offer services and products of consistently good quality. ISO 9001: 2015 is not only act as an effective tool for improving processes, but also a reliable way of driving down the related costs and improving margins.
Now we discuss by using ISO 9001:2015 we can get the attention of the customer, the accreditation to the ISO 9001:2015 standard on the other hand provides some kind of assurance to the customer that certain procedure and technique are done with the organization that holding the certificate. And by showing accreditation of ISO 9001:2015 the organization can raises their customer’s satisfaction and it will immediately raise your credibility. However as we mentioned earlier that ISO helps the organization that they can offer product of consistently good quality so the desire for continual progress should always make an impact on a potential partner, especially the one who can see you have desire for growth. Customer satisfaction is the ultimate goal of various organizations so by demonstrating the leadership commitment and involvement in the ISO 9001:2015 process we can deliver customer satisfaction.